Actaeon Solutions Group
The challenge
A leading facilities management company serving major UK retailers faced a complex operational challenge. Managing a nationwide network of engineers and coordinating service delivery across hundreds of locations had become increasingly complex as they expanded from electrical services to comprehensive facilities management. They needed a smarter way to handle their growing operations.
While reimagining Actaeon’s brand identity for their transition to full-service facilities management, we identified opportunities to transform their operations through technology. This led to implementing an integrated field management system, creating custom AI-powered planning tools, and developing sophisticated workflow automations.
Designing a strong foundation
We began with the brand, developing a striking monochrome identity system that adapted seamlessly for co-branding with major retail partners. The new identity rolled out across their fleet of vehicles, office spaces, and marketing materials, turning every touchpoint into a powerful brand statement.
Their new website showcased their comprehensive service offering while providing an efficient platform for client communication.
Simplifying the complexities
With their brand transformation underway, we turned our attention to operations. Working closely with their team, we mapped out the intricate web of decisions they faced daily: which engineers to assign to which locations, how to optimise coverage areas, and how to ensure efficient response times across the country.
The existing manual process was not only time-consuming but also made it difficult to adapt quickly to changing circumstances.
Simplifying the complexities
To complement the AI planning tool, we researched, selected, and implemented a comprehensive field management system. This platform connects seamlessly with our custom AI tool, creating a unified operational ecosystem that manages everything from inventory to job scheduling.
Field teams now have everything they need at their fingertips. Parts inventory, job schedules, and location details are all accessible through a single interface.
Back-office staff can track operations in real-time, making it easier to respond to urgent situations and optimise resource allocation.
A great success
Today, they're operating more efficiently than ever, with a brand and technology infrastructure that grows alongside their business. The AI system continues to learn and improve, while their digital presence effectively attracts and serves new clients.
We continue to work together, identifying new ways to leverage both brand and technology to support their growth.
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